Legal notice · Privacy policy · Terms and conditions
Last updated:
The WeRetouche trademark, logo, website and application and their contents are protected. Any reproduction or representation, in whole or in part, without written permission is prohibited. Any third-party trademarks and logos mentioned belong to their respective owners.
In accordance with consumer law, where a dispute cannot be settled amicably, consumers may refer the matter free of charge to a consumer mediator. The European online dispute resolution platform is also available.
Last updated:
, . For any question regarding your data: .
WeRetouche does not collect, use, store or share any face data. The app does not use the front TrueDepth camera, ARKit face tracking or Face ID. Some technical libraries built into the app (camera and augmented reality) contain code that can access these sensors, but WeRetouche never activates it.
The rear camera is used only to photograph properties. The rear LiDAR sensor (iPhone Pro and iPad Pro) is used only to measure rooms in order to produce a 2D floor plan: the scan covers walls, doors and windows, contains no data about people, and only the resulting floor plan is saved to the project in your account, under the conditions described in sections 4 to 7.
Your photos are not used to train AI models without your consent.
Your data may be processed by technical providers acting on our instructions: hosting and infrastructure (Google Cloud / Firebase, EU), image-processing and AI content-generation providers, and payment providers (Apple App Store, Google Play, Stripe). They are bound by confidentiality and compliance commitments. We never sell your data.
Your data is kept while you use your account, then deleted or anonymised within a reasonable time after closure, unless a legal retention obligation applies (billing in particular).
Your data is hosted within the European Union. Any transfer outside the EU is governed by appropriate safeguards (standard contractual clauses).
Under the GDPR you have the right to access, rectify, erase, restrict, object to and port your data. To exercise them: . You can also delete your account directly from the app. You may lodge a complaint with the CNIL (www.cnil.fr).
We implement appropriate technical and organisational measures (encrypted communications, restricted access, service keys kept server-side).
The website uses no advertising cookies. It uses Google Analytics 4 (Google Ireland Limited) solely to measure audience and improve the service. This tracker is enabled only after your explicit consent, given through the banner shown on your first visit: until you accept, no measurement cookie is stored. Your IP address is anonymised and the data is neither sold nor used for advertising. You may change your choice at any time by clearing site data in your browser. Cookies strictly necessary for operation (session, chosen language) do not require consent.
Last updated:
These terms govern the use of the WeRetouche website and application, published by , and the sale of credits and subscriptions.
Using the features requires creating an account. You are responsible for keeping your credentials confidential and for the accuracy of the information you provide.
WeRetouche offers AI photo editing, property enhancement, listing and report generation, prospecting tools and a CRM. AI-generated results are professional assistance and do not replace the agent's judgement.
Depending on the platform: purchases made in the mobile app are managed and billed by Apple or Google under their own terms; purchases made on the web are processed by our payment provider Stripe on behalf of , which issues the corresponding invoice.
A subscription taken out in the mobile app is cancelled from your App Store or Google Play account. A subscription taken out on the web is cancelled from your customer portal, accessible from the app or via the link in your billing emails.
Credits and subscriptions are digital content and services supplied immediately. By confirming your purchase you expressly request immediate performance and acknowledge losing your 14-day right of withdrawal once performance is complete, or in proportion to what has been consumed. For mobile purchases, Apple's and Google's refund policies apply.
You retain full ownership of your photos and content. WeRetouche retains ownership of the application, its trademarks and technologies. You grant us a limited licence to process your content solely to provide the service.
The service is provided "as is", to the extent permitted by law. WeRetouche cannot be held liable for business decisions made on the basis of the content produced. We remain liable for damage resulting from a breach of our essential obligations.
You may close your account at any time from the app. We may suspend an account in the event of fraudulent use or use that breaches these terms.
These terms are governed by French law. Consumers residing in the European Union retain the benefit of the mandatory consumer-protection provisions of their country of residence. In the event of a dispute, an amicable solution will be sought first; failing that, consumers may refer the matter free of charge to a consumer mediator, without prejudice to their right to bring proceedings before the competent courts.